Cross-Functional Diagnostic
What it is

Cross-Functional Diagnostics is a 3-hour-session to determine potential areas of improvement in a company’s performance.

 

The program goal is to identify weak points and constraints on growth, analyse their interconnections and create a coordinated action plan for an immediate transition to problem-solving.

 

Diagnostic efficiency is achieved by involving and motivating key
managers who have all the necessary information and represent the company’s various divisions. 

 

The cumulative effect is attained by identifying key problem areas
for each of the participants. In the course of the consultation, the
teammates appreciate and accept the challenges their colleagues face. This has a positive impact on cross-functional cooperation within the organisation.

How we do it

1. Release

The participants freely express their opinion on the existing problems and what needs to be improved

2. Articulation

Looking for answers. Asking not “Who is to blame?” but “What is wrong?”

3. Systematisation

The participants rank problems identified, determining:

– Which problems are systemic (root problems)?

– Which are functional?

– And which are, in fact, symptoms?

By doing this, the team creates and agrees on the company’s “problem map”

4. Interdependencies

The participants attempt to determine key cause-and-effect relationships that have led to the problems

5. Setting the goal

Having acknowledged the problems, the participants set a goal: “Who do we want to become?” and agree on a roadmap – the sequence of actions required to get there

6. Initial steps

Having approved the road map, the team identifies problems that need to be addressed immediately and assigns responsibilities for initial tasks

Expected outcome

– An agreed map of the company’s problems

– An understanding of cause-and-effect relationships between
problems identified

– An action plan to systematically address the problems 

– Determination of the company’s life cycle stage

– Participant acknowledgement of the need for change and their responsibility for its success

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